Cisco Webex Edge Connect Launches on Megaport Voice and Video Exchange

Get superior performance for your business collaboration with Cisco Webex Edge Connect, now available on Megaport Voice and Video Exchange (VVx).

In distributed workplaces, the difference between productive collaboration and frustrating delays comes down to one critical factor: connection quality. When meetings matter, whether they’re daily standups or critical client presentations, the underlying network performance directly determines success.

This is why Megaport and Cisco are excited to announce that Webex Edge Connect is now available via Megaport Voice and Video Exchange (VVx), giving enterprises private access to Webex collaboration tools and services over Megaport’s global Software Defined Network (SDN).

By connecting directly to Webex, organizations can improve voice clarity, video quality, and overall reliability while strengthening security across their entire ecosystem.

Why your Webex connection matters more than ever

Enterprise connectivity requirements have evolved dramatically in recent years. With hybrid work becoming standard practice, organizations face new challenges in delivering consistent, high-quality communication experiences regardless of where employees are located.

When connecting to Webex over the public internet, your collaboration traffic competes with everything else, from streaming media to social applications. This often results in:

• unpredictable latency during peak hours
• intermittent packet loss affecting voice clarity
• jitter that disrupts video quality
• performance inconsistencies that frustrate users and diminish productivity.

These issues are particularly problematic for large-scale deployments such as virtual conferences, high-stakes executive meetings, and contact centers with high concurrency demands.

How Webex Edge Connect on Megaport transforms your experience

Webex Edge Connect provides a dedicated Layer 3 ingress point to the Webex cloud, allowing you to route media traffic directly from your network into Webex infrastructure. When delivered via Megaport’s private SDN, your collaboration traffic completely bypasses the public internet, traversing a high-performance private backbone instead.

This architectural advantage delivers four critical benefits:

1. Low-latency, high-quality calls and meetings: Direct connectivity reduces network hops and congestion points, leading to crystal-clear audio and video.
2. Increased reliability for real-time communications: Private connectivity minimizes packet loss and jitter, ensuring consistent performance for voice and video.
3. More predictable performance under heavy load: Dedicated pathways maintain quality, even during peak usage times or large-scale virtual events.
4. Stronger security posture: By keeping sensitive meeting traffic off the public internet, you reduce your threat exposure and enhance your compliance profile.

For IT leaders and network engineers, this means unprecedented control over how collaboration traffic flows through your enterprise – and superior experiences for every user, regardless of location.

Enterprise use cases: where private connectivity delivers maximum value

Organizations across industries are leveraging Webex Edge Connect on Megaport to solve specific business challenges:

Enabling true hybrid work

Challenge: Maintaining consistent audio, video, and meeting quality for employees split between corporate offices, branch locations, and home environments.

Solution: Webex Edge Connect ensures that all office locations connect to Webex via Megaport’s private network, while remote users benefit from the overall reduced congestion on Webex infrastructure. The result is more predictable performance for everyone, whether they’re in HQ, a satellite office, or working from home.

Securing mission-critical communications

Challenge: Ensuring privacy and performance for sensitive executive meetings, board discussions, and strategic planning sessions.

Solution: By routing Webex traffic over Megaport’s private network, organizations can keep confidential communications off the public internet. With the option to build in network security functions, this approach reduces exposure to potential threats while significantly improving compliance posture for regulated industries.

Optimizing contact center operations

Challenge: Delivering consistently high-quality customer interactions in contact centers where network fluctuations directly impact customer satisfaction and agent productivity.

Solution: Webex Contact Center integrated with Webex Edge Connect provides the stable, low-latency foundation needed for clear voice quality and reliable screen sharing. This ensures smooth customer interactions even during high-volume periods or seasonal spikes.

Accelerating global expansion

Challenge: Rapidly extending collaboration capabilities to new regions without compromising performance or waiting for traditional network provisioning.

Solution: With Megaport’s presence in over 975 data centers across 26 countries, enterprises can quickly establish private connectivity to Webex in new regions. Services can be provisioned in minutes, not months, supporting agile business expansion without the need for new physical infrastructure.

How it works: simple, secure, and scalable

You can implement Webex Edge Connect via Megaport in a few easy steps:

1. Create your Megaport account and provision your first access service – see our quick start guide for streamlined set-up.
2. Go to the Megaport Marketplace and search for Webex by Cisco. Follow the link provided in the profile to generate your service key.
3. Create a connection using the service key provided. See our Docs page for instructions.
4. Monitor and scale by using Megaport’s self-service portal or API to adjust bandwidth, add new locations, or monitor usage metrics on demand.

Deploy connections in minutes rather than the weeks typically required for traditional connectivity solutions. With no physical infrastructure changes required, Megaport’s elastic provisioning model allows you to dynamically scale resources as your collaboration needs evolve.

Map of connected on-ramps:

Making the transition: getting started

Edge Connect through Megaport allows you to enhance performance, security, and user experience.

To begin your implementation:

1. Visit portal.megaport.com and create your account.
2. Generate your service key with Webex.
3. Create your first connection via service key in the Megaport Portal.

For enterprises concerned about migration complexity, our joint Cisco-Megaport team can guide you through the entire process. Our experts will help you design a high-performance communication architecture tailored to your business requirements for a smooth transition with minimal disruption.

The future of enterprise collaboration

As real-time collaboration becomes increasingly central to how businesses operate, the underlying connectivity that powers these interactions is too important to leave to chance. Public internet connections, with their inherent variability and security concerns, are no longer enough for business-critical communication platforms.

Webex Edge Connect over Megaport delivers the performance, predictability, and control that modern enterprises require. By establishing dedicated pathways for your collaboration traffic, you’re not just improving today’s meetings – you’re building the foundation for a more connected, productive, and secure digital workplace.

Ready to transform your Webex experience with private connectivity? Connect to Webex Edge Connect now in the Megaport Marketplace or contact your Cisco representative to learn more about optimizing your infrastructure.